How do I update my billing or payment method?
Manage your plan and payment details under Account → Membership & billing. If you're having trouble updating a card or your renewal failed, contact support and we'll help sort it out.
When does my membership renew? Am I on auto-renewal?
Your plan, price, and exact renewal date are shown under Account → Membership — no need to write in to confirm. If auto-renewal is on, we'll also email you about two weeks before the charge.
From that page you can update your card, switch plans, or turn off auto-renewal (you keep access until the end of the period you've paid for).
I can't sign in with my old email address
If you created your account years ago with an email you no longer use (an old work address, for example), you have two options:
1. If you can still receive mail at the old address, sign in with it, then change your email under Account → Email.
2. If you can't access the old address anymore, contact support from your NEW email and tell us the old address (or the name on the account). We'll verify